If you are encountering a problem with BusyCal or BusySync and need help solving it, please send your log files to BusyMac support. By examining your log files, we can quickly identify problems and provide a solution.
Click the appropriate button below to send your logs to BusyMac. This will launch your default email application and create a new message addressed to email@example.com with your log files attached as a zip file. The information in the logs will be kept confidential, used exclusively for troubleshooting, and be deleted after the issue is resolved. Please provide a description of the problem in the body of the message including the names/dates of specific events that are not syncing. We will examine your logs and respond promptly.
If you're running BusyCal, click the button above to send your logs to BusyMac. Or, you may send your logs by launching BusyCal, and selecting Help > Email Support.
If you're running BusySync, click the button above to send your logs to BusyMac. Or, you may send your logs by opening the BusySync prefpane, selecting the Log tab, and clicking the Send Logs to BusyMac button.